8. Consultation and event management
We agree to carry out one (1) face-to-face consultation prior to delivery, in order to discuss the details of your event, at no cost. This will normally take place during your tasting with us, or during our site visit to your venue. We agree to carry out one (1) further telephone consultation, up to a duration of one (1) hour, at no cost. Further face-to-face or telephone consultations will be charged at £50 per hour. Consultations over email will be carried out at no cost.
9. Changes to your event
Should you wish to make changes to your event, including but not limited to the number of expected guests, specifications of the menu, changes to the venue, event timings or access, we reserve the right to amend our estimate accordingly, including but not limited to charges for food, drink, labour, equipment, travel and any other reasonable costs associated with the provision of our services.
10. Guest numbers
We require confirmation of your final guest count as per the following schedule, after which time you may not reduce the final guest count:
- Events with one hundred and fifty (150) or more guests: No less than six (6) weeks prior to delivery date.
- Events with eighty (80) or more guests but fewer than one hundred and fifty (150) guests: No less than one (1) month prior to delivery date
- Events with fewer than eighty (80) guests: No less than two (2) weeks prior to delivery date
The above terms are included to allow us to secure the necessary resources, including staff, travel and hire equipment. In certain circumstances, such as a very short lead time or conditions outside of your control, we may be able to accommodate changes to guest counts at shorter notice than outlined above. This will be decided on a case-by-case basis.
11. Buy out and commission
Where a venue maintains a ‘preferred supplier’ list, and the venue has a buy-out fee or similar charge for allowing a caterer not on their list to use their facilities, we are not liable for paying the buy-out fee or similar charge. The fee will need to be covered by you in its entirety and cannot be offset against any of our charges relating to the provision of our services.
12. Our right To cancel
We reserve the right to cancel any bookings forthwith and without liability on our part, including but not limited to the event of damage or destruction to our premises by fire or any other cause, shortage of labour or food supplies, strikes, lockout or industrial unrest or due to any other cause beyond our control, which shall prevent us from performing our obligation in connection with any booking.
In the event we cancel our booking with you, we will make every possible effort to fulfil your booking by referring you to another caterer, or through subcontracting the services we have agreed with you to a third party.
The performance of this contract on behalf of us shall therefore be contingent upon circumstances including but not limited to Acts of God, flood, fire, warfare, government laws or regulations, failure of utilities, strikes, and/or any other conditions beyond its control.
Notwithstanding the aforementioned conditions of cancellation, if no alternative caterer is provided to deliver the services agreed upon within a reasonable period prior to delivery, we will provide a full refund to you in respect of all payments received.
13. Food allergens policy
We have a robust food allergens policy, covering 14 mandated allergens, which we operate and uphold in accordance with the Food Standards Agency’s ‘Allergens Guidance for Food Businesses’.
We will communicate our to you whether any allergens on the mandated list are present in any dishes that we provide to you. However, since we operate in a range of kitchen environments, including dry-hire venues which accommodate a variety of other caterers and suppliers, we cannot guarantee that traces of allergens are not present in any or all of our dishes, even when we have advised you that this will be the case.
